Return & Refund Policy

1. Shipping & Delivery Policy

Hum koshish karte hain ki aapka fashion order sahi samay par aur surakshit pahunche.

 * Dispatch Time: Order confirm hone ke 24-48 ghanton ke andar dispatch kar diya jata hai.

 * Delivery Timeline: Metro cities mein 3-5 din aur baaki jagahon par 5-7 working days lagte hain.

 * Tracking: Order ship hote hi aapko SMS aur Email ke zariye tracking link mil jayega.

2. Return & Exchange Policy (10-Day Window)

Upeksha Fashion mein hum "Customer First" approach rakhte hain.

 * Eligibility: Agar product damaged hai, galat size aaya hai, ya product pasand nahi aaya, toh aap delivery ke 10 din ke andar return ya exchange request daal sakte hain.

 * Condition: Product unused hona chahiye, saare tags lage hone chahiye aur original packaging honi chahiye.

 * Process: Aap hamare portal par ja kar ya customer care ko call karke return initiate kar sakte hain.

3. Refund Policy

 * Prepaid Orders: Refund aapke original payment method (Bank/Card/UPI) mein 5-7 working days mein credit ho jayega.

 * Cash on Delivery (COD): COD orders ke liye hum aapse bank details ya UPI ID maangenge, jismein paisa transfer kar diya jayega.

 * Note: Shipping charges non-refundable ho sakte hain agar product mein koi defect nahi tha.

4. Cancellation Policy

 * Aap apna order tab tak cancel kar sakte hain jab tak woh "Shipped" nahi ho jata.

 * Ek baar dispatch hone ke baad cancellation allow nahi hogi, par aap delivery ke waqt mana kar sakte hain ya baad mein return kar sakte hain.

5. Secure Payment Guarantee

Hum aapki financial safety ko priority dete hain:

 * Hum PCI-DSS compliant payment gateways ka istemal karte hain.

 * Aapki card details hamare servers par save nahi hoti.

 * Hum UPI, Credit/Debit Cards, Net Banking aur Wallets accept karte hain.

In policies ko add karne ke fayde:

 * Trust Building: Customer ko pata hota hai ki unka paisa safe hai.

 * Legal Safety: Kisi bhi dispute ke waqt yeh policies aapko protect karti hain.

 * Ad Approval: Google aur Facebook par ads chalane ke liye aisi saaf policies hona anivarya (compulsory) hai.